Shipping policy
Where We Ship:
- United States of America (Some issues may arise when shipping to Hawaii and some territories)
- United Kingdom (Most products)
- Austria, Belgium, Czechia, Denmark, Finland, France, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Australia, Canada, Hong Kong SAR, Israel, Japan, Malaysia, New Zealand, Singapore, South Korea, United Arab Emirates, Germany
(Other countries will be added)
Our streamlined shipping process involves direct delivery to the customer through our trusted suppliers, ensuring efficiency and convenience. As a result, we must clarify that we possess limited control over the precise shipping times of products. While the typical shipping duration falls within the range of 8-35 days, it is essential to acknowledge that in some instances, shipments may arrive sooner or may require more time to reach their destination. However, in most cases the package arrives well before the 35 day mark, usually within the 6-15 day window.
We strive to maintain exceptional service standards, and it is uncommon for orders to exceed 30 days in transit. However, should such an exceptional situation occur, we want to assure you that we take our commitment to customer satisfaction seriously. In such cases, we are prepared to offer you a full refund, should you wish to pursue that option. We value your business and aim to address any concerns promptly and to your utmost satisfaction. If your order has taken over 30 days to arrive, please email business@wingededge.org.